Intertwining Technology and the Interactional Order

The Organization Controls and Identification of Problems during a Videoconference
By Lorenza Mondada
English

INTERTWINING OF TECHNOLOGY AND INTEACTIONAL ORDER The organization of verification and identification of problems during a videoconference

This paper proposes an analysis of a corpus of video-recorded videoconferences. It considers practices which reflect the participants' orientations to the technological device: for instance, those in which participants check either the audio or the video connection, or identify and anticipate possible problems as they emerge during meetings. The author thus shows the embeddedness of these practices in the organisation of interaction. This perspective, inspired by workplace studies, ethnomethodology and conversation analysis, suggests that technological devices can be considered not as external factors influencing communication from the outside, but as a dimension deeply intertwined with the organization of talk, reflexively shaping the interactional order and being defined by it.

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